Privacy Policy

1. Introduction

WebNegosyo ("we", "our", or "us") operates the WebNegosyo platform, including our website and mobile applications. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

Account Information

When you create a merchant account, we collect your name and email address for authentication and account management purposes.

Usage Data

We use PostHog, a product analytics tool, to collect information about how you interact with our app. This includes app launches, screen views, and feature usage. This data helps us understand how our platform is used and improve the experience.

Device Information

We collect device identifiers (push notification tokens) through Expo Push Notifications to deliver real-time order alerts to merchant devices.

Diagnostics

We use Sentry to collect crash logs and performance data. This includes error reports, stack traces, and app performance metrics. This data is used solely to identify and fix technical issues.

3. How We Use Your Information

• App Functionality: To authenticate your account, deliver push notifications for new orders, and provide core platform features.
• Analytics: To understand how our platform is used and improve features and user experience.
• Diagnostics: To identify, diagnose, and fix bugs and performance issues.

4. Third-Party Services

We use the following third-party services that may process your data:

• Supabase — Authentication and database hosting
• PostHog — Product analytics
• Sentry — Error tracking and performance monitoring
• Expo — Push notification delivery
• ImageKit — Image storage and processing
• Convex — Real-time data synchronization

Each of these services has its own privacy policy governing the use of your data.

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We do not use your data for advertising or tracking purposes. Data is shared with third-party services only as necessary to provide the functionality described above.

6. Data Retention

We retain your account information for as long as your account is active. Diagnostic and analytics data is retained according to the default retention policies of our third-party service providers. You may request deletion of your account and associated data at any time by contacting us.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encrypted connections (HTTPS/TLS), row-level security on our database, and secure authentication practices.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for data processing

To exercise any of these rights, please contact us using the information below.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

WebNegosyo
Email: webnogosyo3@gmail.com